Freezer Breakdown Process

In order to receive a credit for lost product due to a freezer malfunction, please follow these steps:

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1. Document loss:

If items have been destroyed, record the product name and amount of pieces. Please take a pictures of all the product. You must contact us with this information in order to receive a credit. Provide as much information as you have available.

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2. Contact Nestle:

The number for Nestle can be found on the freezer (see picture). 1-888-763-7853. They must be contacted in regards to freezer repair and replacement, they will send a technician to resolve the problem.

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3. Asset Number:

Nestle will need the asset number for the freezer, this number can be found on several spots on the freezer (see images). It will typically be found on a silver rectangular label called “asset”

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4. Receiving Product:

After we have received proof of the product lost and information from Nestle, a credit will be applied. Then, you can place an order with us to replace the lost product free of charge!

 




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